13 Steps to Building a Successful Organizational Culture

Employees are responsible for breakthrough customer experiences and those employees are shaped by the company’s culture.

01-PURPOSE, VISION and CORE VALUES

Palmisano recognised,”Clever advertising or freshened-up logo will be a pointless excercise if there are cultural problems within the company that prevents delivery of any new initiatives”.

  • Dedication to every client’s success
  • Innovation that matters
  • Trust and Personality in all relationships.

02-HIRE RIGHT PEOPLE

Jim Collins writes “If you have the right people, then the problem of how to motivate and how to manage people properly goes away”.

03-CORE CAPABILITIES

04-BE WHAT YOU PREACH

05-BE THE CUSTOMER

Lara Lee, Harley-Davidson’s former head of services “We don’t spend a lot of time talking about ‘what customers want’. We are them and they are us”

06-EMPLOYEE WORKS, PARTNER OWNS

07-FREEDOM and RESPONSIBILITY

One of the important factors for a business’ success is to build an internal culture around the freedom and responsibility of every individual — Jim Collins

08-SHARE THE INFORMATION, BE TRANSPARENT

  • Information sharing built trust between associates and the management.
  • It gave more freedom to Wal-Mart’s employees. It made them more responsible.
  • It helped the associates to generate ideas that were easy to implement and within the constraints.
  • It helped the associates to make rapid strides in their own personal development which indirectly benefitted the company.

09-APPRECIATE BUT BE SINCERE AND HONEST

10-BUILD A COMMUNITY

11-EMBRACE AND DRIVE CHANGE

12-WHISTLE WHILE YOUR WORK

13-IT’S NOT ABOUT THE COMPANY, IT’S ABOUT EMPLOYEES

CONCLUSION

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