PinnedDesign for “Crossing the Chasm” — Strategy & ExamplesIn the 1990s, a new product category called PDA gained traction among corporate executives. Seeing the demand, several brands like Apple…Apr 27, 2017Apr 27, 2017
The Tingle Factor: How a Functionless Sensation Revolutionized Consumer BehaviorIn a world saturated with products vying for attention, a peculiar phenomenon has quietly reshaped how brands connect with consumers. It’s…6d ago6d ago
The Missing Comma Effect: How Brands Subtly Trick Your Brain Into Spending MoreRebecca Chen stood in the electronics department, staring at two nearly identical laptop displays. Both machines offered the same specs…May 5May 5
The Silent Salesperson: How Retailers Make You Buy More With Background MusicThe mall was crowded that Saturday afternoon as Shabna stepped through the doors of an upscale boutique. Without consciously noticing, her…May 5May 5
The Invisible Price Tag: How Brands Use Currency Symbols to Control Your SpendingIn an upscale New York restaurant, diners glanced at elegant menus, making choices that would satisfy their palates. But unknown to these…May 2May 2
The Scent of Failure: How Harley-Davidson’s Cologne Drove Off a CliffIn the mid-1990s, as the rumble of Harley-Davidson motorcycles echoed through American highways, executives at the iconic motorcycle…May 2May 2
Death by a Thousand Subscriptions: The New Consumer CrisisIt started with Netflix. Just $7.99 a month back in 2010 — a bargain compared to cable. Mahesh barely noticed the charge on his credit…May 1May 1
The False Economy of Budget Products: How Companies Engineer DissatisfactionIt was supposed to be a simple solution. When Rahul’s printer died just before an important project deadline, he rushed to the nearest…Apr 29Apr 29
The Bloatware Burden: How Samsung and Google’s Corporate Tug-of-War Hurts Customers and Business…The notification appears again. “Please update Google Play Services.” You dismiss it, knowing it will consume another precious chunk of…Apr 28Apr 28
The Mirror Effect: How Brands Win By Reflecting Customer Frustrations“When you describe your audience’s problem to them better than they can describe it themselves, they automatically think you have the…Apr 25Apr 25