The Disadvantages of “Customer Satisfaction” In Business

“To perform consistently and deliver value-added services to our customers with the highest level of quality. In the process meet or exceed customer expectations.” — Mission Statement of a company.

“Our mission is to continually develop our service to meet and exceed customer expectations” — Another company’s mission statement.

“Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s